SmartRoofProducts will accept returns based on a case by case basis. Customers must contact SmartRoofProducts at our toll free number 888-446-9088 prior to returning any item purchased. At minimum there will be 20 percent restocking fee. Return shipping is paid for by the customer. SmartRoofProducts reserves the right to refuse a return based on mishandling, damage or any reason that may warrant refusal deemed by the return department of SmartRoofProducts.